General terms and
conditions
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1. Object of agreement
The following general terms and conditions apply to
all orders and transactions through our online shop. By placing
an order the customer agrees to these terms and conditions. Different or
complementary terms and conditions need an explicit written agreement from
UNIQUE OPALS*.
2. Contract formation
The contract between the customer and UNIQUE OPALS
will be formed by the customer’s order and its acceptation by UNIQUE OPALS. The
customer may place an order by phone, by fax, by email, in writing or online
through the
internet. UNIQUE OPALS accepts the order by sending the customer an order
confirmation or by delivering the ordered products.
We try to provide an accurate description of all
offered products, errors excepted. This description does not imply or warrant
that these products will be available at any time. Prices are subject to change
without notice. Therefore all information and specifications provided are
without any engagement. We disclaim any liability for consequential damages, for
breach of any expressed or implied warranty including merchantability or fitness
for purpose and any liability or responsibility for any errors or omissions in
the content of the site.
Please note that all offered items are unique and can be provided only once
unless in the item description is clearly written something different. Do not
order and pay more than one piece number of a particular item. Otherwise we have
to send you a refund less PayPal transaction fees since PayPal do not refund
their transaction fees anymore (see 8. Return / refund policy below).
Payments are usually accepted by
PayPal and by bank-to-bank transfer. For
safety reasons high value orders and customized items can only be paid by
bank-to-bank transfer. Please place such an order by
e-mail. PayPal
payments are directly processed through PayPal. This way we never see your credit card details and can
provide you additional security for a safe payment as per PayPal policies. To
prevent fraud we require for PayPal payments that the bill-to
address and the shipping address are identical and reserve the right to refuse
certain payment methods if this seems advisable. All orders must be paid for
within 7 days. Otherwise we have the right to cancel the sale.
We ship worldwide offering a low flat rate of CHF
15.00
for insured shipping of all your combined items by registered priority mail. Your items
are usually shipped within 2 business days of receiving cleared payment.
Domestic delivery to a Swiss or Liechtenstein address usually takes 1 business
day. International
delivery to any other country usually takes about 1 to 2 weeks. Please contact us if you have not received
your items within 3 weeks. For insurance reasons please check the items
immediately upon arrival and complain any damage or loss right away.
You are responsible for import taxes and duties your
country's government imposes. We have no control over these. Also certain
countries have import restrictions to certain goods. Please check your
country's policies prior to purchasing. The buyer carries full responsibility.
7. Retention of title
All delivered products remain vested in UNIQUE OPALS
until full payment is received. In case of delay in payment we have the right to
cancel the sale and reclaim the products.
100 % customer satisfaction is important to us.
Therefore we accept returns without giving any reason for a full refund less bank or PayPal transaction fees. For this purpose the customer has to inform UNIQUE OPALS
within 14 days of delivery in order to receive instructions on how to
return the products. Within further 7 days all products have then to be
returned according to the sent instructions in their original packing and in the
same, undamaged condition as they were shipped. Please note that all costs and
risks associated with the returned products are carried by the customer. This
includes, but is not limited to shipping, insurance, import duties, customs
handling, loss and damage. Please understand that there is no refund or exchange
on customized products and rough opal.
Please note that all offered items are unique and can be provided only once
unless in the item description is clearly written something different. Do not
order and pay more than one piece number of a particular product ID. If we have
to send you a refund for such a reason or due to any other mistake in your order
(e.g. an incorrect shipping address etc. - for safety reasons such information
cannot be changed after an order has been placed) we will send you a refund less
PayPal transaction fees since PayPal do not refund their transaction fees
anymore. Therefore the buyer will lose the PayPal transaction fees (about 4-6%
of the transaction amount) in such a case. You can find a list of the relevant
PayPal merchant transaction fees on paypal.com
All software and information, text and visual
(including design), are either property of UNIQUE OPALS or used with permission
and are protected by copyright. They may not be used except as permitted in
these terms and conditions or in the text on the site. You may print information
out for personal use, but it may not be copied, distributed or otherwise
reproduced without written permission of UNIQUE OPALS.
10. Privacy
UNIQUE OPALS respects the Swiss data privacy act. Your
personal details are kept highly confidential and are used only to process your
orders. We do not pass on any of your personal information to a third party
unless specifically authorized by you to do so.
11. Place of jurisdiction and applicable law
The current general terms and conditions and the
contracts that were made based on these terms and conditions are subject to
Swiss law. Place of jurisdiction is Boezberg AG, Switzerland.
12. Final provision
For a specific sale transaction that version of the
general terms and conditions is authorized that was valid at the time of order.
If individual terms should be or become void it has no effect on the validity of
the other terms. These general terms and conditions remain subject to change
without notice.
*UNIQUE OPALS Thomas Frei - Boezberg, 5
December 2023 (V.2.003)
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