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Pay by Credit Cards, Bank-to-Bank transfer or PayPal

Pay by Credit Cards, Bank-to-Bank transfer or PayPal

Pay by Credit Cards, Bank-to-Bank transfer or PayPal

Pay by Credit Cards, Bank-to-Bank transfer or PayPal

Pay by Credit Cards, Bank-to-Bank transfer or PayPal

Pay by Credit Cards, Bank-to-Bank transfer or PayPal

Secure payments processed through PayPal

General terms and conditions


1. Object of agreement

The following general terms and conditions apply to all orders and transactions through our online shop. By placing an order the customer agrees to these terms and conditions. Different or complementary terms and conditions need an explicit written agreement from UNIQUE OPALS*.


2. Contract formation

The contract between the customer and UNIQUE OPALS will be formed by the customerís order and its acceptation by UNIQUE OPALS. The customer may place an order by phone, by fax, by email, in writing or online through the internet. UNIQUE OPALS accepts the order by sending the customer an order confirmation or by delivering the ordered products.


3. Array of products

We try to provide an accurate description of all offered products, errors excepted. This description does not imply or warrant that these products will be available at any time. Prices are subject to change without notice. Therefore all information and specifications provided are without any engagement. We disclaim any liability for consequential damages, for breach of any expressed or implied warranty including merchantability or fitness for purpose and any liability or responsibility for any errors or omissions in the content of the site.


4. Payment details

Payments are usually accepted by PayPal and by bank-to-bank transfer. For safety reasons high value orders and customized items can only be paid by bank-to-bank transfer. Please place such an order by e-mail. PayPal payments are directly processed through PayPal. This way we never see your credit card details and can provide you additional security for a safe payment as per PayPal policies. To prevent fraud we require for PayPal payments that the bill-to address and the shipping address are identical and reserve the right to refuse certain payment methods if this seems advisable. All orders must be paid for within 7 days. Otherwise we have the right to cancel the sale.


5. Shipping and insurance

We ship worldwide offering a low flat rate of CHF 9.90 for insured shipping of all your combined items by registered priority mail. Your items are usually shipped within 2 business days of receiving cleared payment. The delivery takes usually 1 to 2 weeks. Please contact us if you have not received your items within 3 weeks. For insurance reasons please check the items immediately upon arrival and complain any damage or loss right away.


6. Import taxes, duties and restrictions

You are responsible for import taxes and duties your country's government imposes. We have no control over these. Also certain countries have import restrictions to certain goods. Please check your country's policies prior to purchasing. The buyer carries full responsibility.


7. Retention of title

All delivered products remain vested in UNIQUE OPALS until full payment is received. In case of delay in payment we have the right to cancel the sale and reclaim the products.


8. Return / refund policy

100 % customer satisfaction is important to us. Therefore we accept returns without giving any reason for a full refund less shipping costs and transaction fees. For this purpose the customer has to inform UNIQUE OPALS within 7 days of delivery in order to receive instructions on how to return the products. Within further 7 days all products have then to be returned according to the sent instructions in their original packing and in the same, undamaged condition as they were shipped. Please note that all costs and risks associated with the returned products are carried by the customer. This includes, but is not limited to shipping, insurance, import duties, customs handling, loss and damage. Please understand that there is no refund or exchange on customized products and rough opal.


9. Intellectual property / copyright

All software and information, text and visual (including design), are either property of UNIQUE OPALS or used with permission and are protected by copyright. They may not be used except as permitted in these terms and conditions or in the text on the site. You may print information out for personal use, but it may not be copied, distributed or otherwise reproduced without written permission of UNIQUE OPALS.


10. Privacy

UNIQUE OPALS respects the Swiss data privacy act. Your personal details are kept highly confidential and are used only to process your orders. We do not pass on any of your personal information to a third party unless specifically authorized by you to do so.


11. Place of jurisdiction and applicable law

The current general terms and conditions and the contracts that were made based on these terms and conditions are subject to Swiss law. Place of jurisdiction is Pratteln BL, Switzerland.


12. Final provision

For a specific sale transaction that version of the general terms and conditions is authorized that was valid at the time of order. If individual terms should be or become void it has no effect on the validity of the other terms. These general terms and conditions remain subject to change without notice.

*UNIQUE OPALS Thomas Frei - Pratteln, 3 January 2015 (V.2.001)

Legal information:

Postal address
Thomas Frei
Frenkendoerferstrasse 35
CH-4133 Pratteln
+41 79 62 72 444
 VAT number
CHE-115.271.755 MWST


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